Last updated: 12 October 2026
At VEYRON FITNESS, customer satisfaction is important to us. This Refund and Returns Policy explains how to cancel an order, return a product, and request a refund when shopping through our website.
1. Right to Cancel Your Order
If you are a consumer purchasing online in the European Union or United Kingdom, you generally have the right to cancel your purchase within 14 days of receiving your goods, without giving a reason.
For orders containing multiple items delivered separately, the cancellation period generally starts when you receive the last item.
To exercise your right to cancel, contact us at info.veyronfitness@gmal.com with your order number and a clear statement that you wish to cancel your purchase.
2. Our 7-Day Dispatch Refund Promise
We aim to process orders promptly and keep our customers informed.
If we are unable to dispatch your order within 7 calendar days of your order being placed, you may request a full refund if you no longer wish to wait.
Please contact our customer support team with your order number. We will confirm the status of your order and arrange a refund for the affected order if you choose not to proceed.
This promise does not limit any additional cancellation, delivery, or refund rights you may have under applicable consumer law.
Dispatch means that your order has been handed over to the delivery carrier, rather than simply having a shipping label created.
3. Returning an Item
If you cancel your online purchase within the applicable 14-day withdrawal period, you must send the goods back within 14 days of notifying us of your cancellation.
Please contact us before sending your return so that we can provide the relevant return instructions.
Returned items should include their original accessories, components, and packaging where reasonably possible.
You may handle a product as necessary to establish its nature, characteristics, and functioning, as you would in a physical shop. You may be responsible for any diminished value resulting from handling beyond what is necessary to inspect the item, as permitted by law.
4. Return Shipping Costs
For a return because you have changed your mind, you may be responsible for the direct cost of returning the product, provided we informed you of this requirement before purchase.
If an item is faulty, damaged, incorrectly supplied, or otherwise does not conform to the contract, we will handle the matter in accordance with applicable consumer law. Where the law requires us to cover return or other costs, we will do so.
For large or heavy fitness equipment, please contact us before arranging transport so we can explain the return process and any applicable costs.
5. Refund Processing
Once you have validly cancelled an order, we will process your refund within the timeframe required by applicable law.
For statutory withdrawal cancellations, refunds are generally due within 14 days of being informed of the cancellation. For goods, we may withhold reimbursement until we receive the returned items or you provide evidence that you have sent them back, whichever happens first, where the law permits.
Refunds will normally be made using the original payment method unless you expressly agree otherwise.
The time it takes for the refunded amount to appear in your account may depend on your bank or payment provider.
6. Damaged, Faulty, or Incorrect Products
If your product arrives damaged, develops a fault, or differs from what you ordered, please contact us as soon as reasonably possible at info.veyronfitness@gmal.com.
Please include your order number, a description of the issue, and photographs where helpful.
We will assess the issue and explain the available next steps. Depending on the circumstances and applicable law, you may be entitled to repair, replacement, a price reduction, or a refund.
Nothing in this policy removes or restricts your statutory consumer rights. In the EU, qualifying consumer purchases of goods are generally covered by a minimum two-year legal guarantee, subject to applicable national law.
7. Exceptions to the Right to Withdraw
Certain products or circumstances may be excluded from the statutory right to withdraw where a legal exception applies. Any such exception will be assessed in accordance with the law applicable to your purchase.
Faulty-product rights remain unaffected by any valid withdrawal exception.
8. Exchanges
If you would like to exchange an item for another product, please contact our customer support team. Exchanges depend on product availability and the applicable return and consumer protection rules.
9. Contact Us
For cancellation requests, returns, refunds, or product issues, please contact:
VEYRON FITNESS
Email: info.veyronfitness@gmal.com
Phone: +386 71 242 174
Please include your order number to help us assist you as efficiently as possible.
We appreciate your trust in VEYRON FITNESS and are committed to treating every customer fairly.